• Investor Obligations
  

• Execute Know Your Client (KYC) documents and provide supporting documents
• Understand the voluntary conditions being agreed with the stock broker before signing the Account opening form
• Understand the rights given to the stock broker
• Read Risk Disclosure Document carefully
• Carefully consider all investment risks, fees and/or other factors explained in these documents.
• Understand the product and operational framework and deadlines related to various Trading and Clearing & Settlement processes.
• Be fully responsible for investment decisions
• Keep contact details viz Mobile numberIEmailiD updated with the stock broker and Depository Participant
• Verify details of trades and approach relevant authority for any discrepancies immediately
• Verify bank account and DP account statement for funds and securities I Commodities movement
• Review contract notes and statement of account
• Thoroughly read and retain monthly account statements, confirmations and any other information you receive about your investment transactions
• Pay margins
• Pay funds and securities I commodities for settlement on time
• Pay brokerage/statutory levies as agreed to stock broker for their trading
• Obtain receipt for collaterals deposited with the Member towards margins.
• Take up complaint within reasonable time
• Complaint to be supported by appropriate documents
• When additional information is called for, provide the same
• To participate in resolution meetings

• Investor Rights
  

• Get a copy of KYC and other documents executed
• Get Unique Client Code (UCC) allotted
• To place order on complying with the norms agreed to with the Broker
• Get best price for trade execution
• Receive various SMS, emails and information from stock brokers regarding trade confirmations
• Get Contract notes for trades executed from the broker in the specified format given by the Exchange showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of your trades.
• Receive funds and securities I commodities on time within 24 hours from pay-out
• Receive statement of accounts from stock broker at least once in a quarter I month from your Stock broker
• Settlement of accounts as per terms of agreement
• Get the details of Principal Officer/Compliance Officer of the stock broker
• Get information of all the businesses done by the stock broker
• To receive all benefits/ material information declared for the investors by the Company
• Prompt services from the Company such as transfers, dematerialization, Sub-divisions and consolidation of holdings in the Company.
• As an equity holder have a right to subscribe to further issue of capital by the Company.
• To approach n arest Regional Investor Service Centre's of Exchanges for lodging a complaint/ file arbitration claim.
• To Complaint and dispute resolution mechanism against stock broker or listed company
• Raise queries on excess brokerage and other charges charged by stock brokers
• File arbitration against stock broker for disputes
• Challenge the arbitration award before court of law

• Deal only with registered intermediaries- check the registration certificate of the intermediary you are dealing with. It allows recourse to regulatory action.
• Read all mandatory documents viz.Rights and Obligations,Risk Disclosure Document, Policy and Procedure document of the stockbroker.
• Be informed about brokerage,commissions, fees, other charges levied by broker
• Read, understand and then sign the voluntary clauses
• Check for all conditions that have been agreed and accepted by you
• Ensure to fill all the required details in "Account Opening Form" I Know Your Client Form (KYC) by yourself and receive duly signed copy of your 'KYC' documents from your stock broker. Always keep your contact details viz Mobile number I Emailed updated with the stock broker. You may take up the matter with Stock Broker I Exchange if you are not receiving the messages from Exchange I Depositories regularly.
• Opt for electronic (e-mail) contract notes/financial statements only if you are computer sawy and have an e-mail account of your own
• Ensure that pay-out of funds/securities/commodities is received in your account within 1 working day from the date of pay-out.
• Make payments only through the banking channel and issue cheque in favour of stock broker only.
• Trade verification facility is also available on Exchange website which you can use to verify your trades
• Be careful while executing the PoA (Power of Attorney) - specify all the rights that the stock broker can exercise and timeframe for which PoA is valid. It may be noted that PoA is not a mandatory requirement as per SEBI I Exchanges.
• Register for online applications viz Speed-e and Easiest provided by Depositories for online delivery of securities as an alternative to PoA.
• Ensure that you receive Contract Notes within 24 hours of your trades and Statement of Account at least once in a quarter I month from your Stock Broker
• If you have opted for running account, please ensure that the stock broker settles your account regularly and in any case not later than 90 days (or 30 days if you have opted for 30 days settlement).
• Regularly login into your account to verify balances and verify the demat statement received from depositories for correctness. Regularly verify Consolidated Accounts Statement (CAS) received from Depositories and reconcile with your trades I transactions
• Keep Delivery Instruction Slip (DIS) of your Demat account safely. Do not hand over blank signed DIS slips to any-one.
• Check messages sent by Exchanges on a weekly basis regarding funds I securities I commodities balances reported by the stock broker and immediately raise a concern, if you notice a discrepancy.
• If you observe any discrepancies in your account or settlements,immediately take up the same with your stock broker broker in writing within 7 (seven) working days from date of receipt of the statement. If the Stock Broker does not respond,take up the matter with the Exchange/Depositories.
• If in doubt, revoke any authorization given by you at any time.
• Beware of fixed/guaranteed returns schemes. Brokers or any of their representatives are not authorized to offer fixed/guaranteed returns on your investment or enter into any loan agreement to pay interest on the funds/securities/commodities offered by you.
• Do your own study about the fundamentals of the company whose shares you are buying.
• Attend various Investor Awareness Programs held by SEBI/ Exchanges/ Depositories for awareness of various changes in the markets.File complaints within the limitation period to avoid rejection at the arbitration stage.
• Take up complaint redressal with the Trading Member (TM) first and if not resolved within a reasonable time frame, then approach Exchanges/ SEBI.
• For faster resolution of complaints:
  o Lodge complaint with relevant exchange/ depository.
  o Lodge complaint online and with all relevant supporting documents.
  o Provide trading account details including client Code and PAN details at the time of complaint registration.
  o Provide all information sought by the exchange expeditiously.
  o Maintain copies of all account opening documents and trade related information received from the trading member.

• Grievience Redressal
  

• File complaints within the limitation period to avoid rejection at the arbitration stage.
• Take up complaint redressal with the Trading Member (TM) first and if not resolved within a reasonable time frame, then approach Exchanges/ SEBI.
• For faster resolution of complaints:
  o Lodge complaint with relevant exchange/ depository.
  o Lodge complaint online and with all relevant supporting documents.
  o Provide trading account details including client Code and PAN details at the time of complaint registration.
  o Provide all information sought by the exchange expeditiously.
  o Maintain copies of all account opening documents and trade related information received from the trading member.

• Mutual Fund
  

• Gauge your risk profile based on income, cash flow, ability to sustain financial risks before investing in a fund
• Work out your asset allocation based on your risk profile like investing in equity I debt I ETFs, etc.
• Use investment strategies like Systematic Investment Plans (SIPS) to create investing discipline and long term wealth
• Understand the Tax implications on investments, consulting tax advisor, if necessary
• Monitor your mutual fund investments keeping in mind your changing financial goals
• Consult a financial advisor to help you make the right investment decisions. The list of SEBI registered investment advisors is provided in the below link: https://www.bseasl.com/IA_Member.aspx

• Do not share password (internet account) with anyone. It is like sharing your safe key
• Do not transfer Securities to your Stock Broker for the purpose of margin.They remain in your account only and you need to only pledge them to your Stock Broker through the pledge mechanism.
• Do not transfer funds/securities, for the purposes of trading to anyone other than a registered stock broker or Depository Participants with SEBI.
• Don't ignore any emails/SMSs received with regards to trades done by you from the Exchange.Verify the same with the Contract notes/Statement of accounts received from your broker and report discrepancy, if any, to your broker in writing immediately and if the stock broker does not respond, with the Exchange/Depositories.
• Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks/ Securities promising huge profits.
• Do not keep funds I securities I commodities idle with the Stock Broker.

• Mutual Fund
  

• Don't take more risk than you can deal with, always analyse your risk profile before investment
• Don't invest all your money in one asset class or a particular type of fund or sector
• Don't invest without guidance if you are not conversant with Mutual Fund investing
• Don't be in a haste to invest without reading and understanding the contents of the scheme related documents
• Don't handover unfilled or incomplete applications
• Don't forget to save, always keep surplus funds aside for emergencies.

For filing any complaints/grievances against members of the Exchange, investors may mail to investorcomplaints@msei.in, or contact Tel No: +91 22 6112 9069 or write to Investor Service Center.

1. always abide by the provisions of the Act, Securities and Exchange Board of India Act 1992, any Rules or Regulations framed thereunder, circulars, guidelines and any other directions issued by the Board from time to time.
2. adopt appropriate due diligence measures.
3. take effective measures to ensure implementation of proper risk management framework and good governance practices.
4. take appropriate measures towards investor protection and education of investors.
5. treat all its applicants or members in a fair and transparent manner.
6. promptly inform the Board of violations of the provisions of the Act, Securities and Exchange Board of India Act 1992, rules, regulations, circulars, guidelines or any other directions by any of its members or issuer.
7. take a proactive and responsible attitude towards safeguarding the interests of investors, integrity of stock exchange’s systems and the securities market.
8. endeavor for introduction of best business practices amongst itself and its members.
9. act in utmost good faith and shall avoid conflict of interest in the conduct of its functions.
10. not indulge in unfair competition, which is likely to harm the interests of any other Exchange, their participants or investors or is likely to place them in a disadvantageous position while competing for or executing any assignment.
11. segregate roles and responsibilities of key management personnel within the stock exchange including:
1. Clearly mapping legal and regulatory duties to the concerned position
2. Defining delegation of powers to each position
3. Assigning regulatory, risk management and compliance aspects to business and support teams

(l) be responsible for the acts or omissions of its employees in respect of the conduct of its business. monitor the compliance of the rules and regulations by the participants and shall further ensure that their conduct is in a manner that will safeguard the interest of investors and the securities market.

Please click on Investor Charter for Stock Exchange to view details of the same